What determines the trust of an online travel agency?
If I speak from my personal standpoint, I think the trust of any online travel agency (OTA) is based on your personal experience with it. How was it and what went good or bad? These things factor in your subjective analysis of whether that specific platform meant business with you or wasted your time and money.
Customer experience and support, therefore, are those two factors defining the virtue of trust of any OTA, apart from the platform’s security, pricing transparency, and information accuracy.
In the context of Travomint, both these factors and accouterments of others lay the solid groundwork for its increasing trust across the Indian OTA landscape.
How does personal experience determine the credibility of an OTA, and where does Travomint stand out based on this parameter?
A user on Quora shared the tale of his harrowing experience with an OTA that got him redirected to a third-party booking platform. Later, he was emailed about the ‘unconfirmed’ flight ticket for the money he already paid through the platform. Upon calling the OTA’s customer service department, someone with a broken English made it clear to him that his reservation could only be cancelled if he paid an additional $30 fee per passenger.
Another user shared her bitter experience with an OTA’s unprofessionalism when she knew that his ticket from KLM flight to Amsterdam was cancelled without his knowledge. At that time, the traveler was attending the check-in formality at the JFK airport and was excited to board the flight. When she called the customer service of the OTA, they confirmed the cancellation, saying further that she was already served an email notification for the same, which the victim passenger denied receiving.
The point is, examples like these two are countless all over the Internet where you encounter harrowing experiences of people with OTAs they trusted for their needs but instead were scammed by them.
In their stories, one thing is very clear that their personal experience with a specific OTA had built trust, doubt, or hate, depending on the nature of interactions they experienced. Do you think that those two victims will ever go back to the platforms again?
So, it is very true that your personal experience determines the credibility of an OTA.
Where does Travomint stand out based on customer experience?
Your personal experience with a specific OTA, like Travomint, drives credibility for that platform due to various reasons. For better understanding, I am enumerating those reasons in the following manners;
Interaction with Travomint confirms firsthand proof of trust
Your personal experience with Travomoint simply means you have first of all interacted with the platform, right? That’s exactly what I mean to say here.
When you interact with a platform like Travomint, you get the opportunity of understanding its services, the mode of booking and inventory, etc. Therefore, your interaction with the platform generates firsthand validation of its services, booking process, accuracy of listings, and materials like blogs, articles, and related updates.
In terms of bookings, you ask yourself whether it is smooth or difficult. And that you determine after booking a flight ticket or reserving a hotel through the platform. How about the listings? Were they as accurate as claimed? These things you get to know through interaction with the website.
All in all, your interaction with Travomint generates your firsthand experience with the platform and based on how it has panned out determines its legitimacy for your travel-related needs.
And Travomint has at least proven that through its smooth booking, accurate listings, and stress-free trips, coupled with informative content materials serving to improve your knowledge on travel domains.
Travomint’s problem-resolution through real-world competence
Almost all the online travel agencies in India and around the world talk at great length about their achievements and accomplishments. Perhaps seldom ever talks about how it handles problems like sudden flight cancellations or hotel mix-ups. Travomint’s ability to handle these failures accentuate its real-world competence which is far better than those claims other OTAs make in their marketing campaigns. This is what stands Travomint out, handling crises like a pro without leaving customers in the lurch.
Think from the standpoint of a traveler who suddenly came to know that his scheduled flight was cancelled by the airline due to some unavoidable circumstances. For normal or first time travelers, this is both confusing and frightening, as the anticipation of losing money settles in their minds. This is where an OTA’s calibre or professionalism is tested.
Far beyond claiming to help customers in any way imaginable, what matters is walking the talk. Travomint does that. Customer support provided by it is positively rated 3.9 on Trustpilot, acknowledging that they go an extra mile to assist customers and keep up with follow-up until their grievances are resolved. That’s the professionalism of the brand, dealing with failures like a trusted friend who never backs down when things go sideways.
The power of peer proof
Based on the examples of those two victim travelers with their respective OTAs in the past, I concur that it is very necessary for every person to judge an online travel agency based on how it is reviewed and rated by a particular third-party authentic resource.
The great thing is that Travomint at least proves its trustworthiness and legitimacy through such resources like Trustpilot. On this platform, Travomint is rated 3.9 based on quality parameters like smooth booking procedures, prompt customer support service, and reasonable prices.
The real-life accounts of people on Tripadvisor for Travomint also give out greater positive impressions of the company proving its trustworthiness. Yes, some reviews are also not in favor of it, and that’s acceptable, because Travomint has always been persistent in improving its services.
And over the course of its eight years of inception since 2017, it has definitely traveled its ups and downs, achieving milestones, including launching its own home-grown AI travel assistant, LOKI, which is praised for being user-friendly in helping customers plan their travel itinerary and answer questions related to travel.
The role of customer experience, and how Travomint is improving it
Customer experience with an online travel agency or a booking platform sets the tone of its market reputation and business lifespan. Undoubtedly, positive customer experience means extended business lifespan coupled with broader popularity, while negative experience means plunging your business into failure.
As far as the travel industry is concerned, there is no doubt that ‘customer loyalty’ is its ultimate currency. Unlike those industries which are founded on the basis of one-off purchases, the travel sector’s lifespan grows successfully on repeat bookings and personal referrals. This is where the customer experience matters most by serving as a primary factor to boost growth.
I am discussing the role of customer experience in terms of building trust and what Travomint does to build it for travelers.
Customer Experience (CX) builds trust
This point is already made in the beginning and middle section of this write-up. In fact, personal interaction with an OTA determines your trust or doubt for it. In this context, one of the roles of CX is that it builds trust for an online travel agency, depending on how it has interacted with the customers and manner of services rendered.
The thing with travel is that it involves different players, including airlines, hotels, tour operators and local providers. Therefore, each interaction matters significantly. One wrong situation, like a confusing booking process or a delayed flight with poor communication, and there falls the reputation of your platform.
On the other hand, a positive customer experience translates a basic booking into a seamless, memorable journey for travelers. Therefore, customer experience builds the kind of trust you need for your platform to thrive in the competitions.
What Travomint does to build trust
Building trust is not an overnight achievement for any online travel agency, especially the fastest-growing one like Travomint.
Faced in the competition of major players like MakeMyTrip in India and meta search engines like Skyscanner on a global scale, Travomint is leaving no stone unturned in building the trust of travelers who seek high-quality, seamless, and affordable booking experience.
How Travomint builds its trust:
Clear pricing and policies
- No hidden fees: Travonit shows clear breakdowns of taxes, resort fees, and extra charges before checkout so that you don’t have any confusion regarding what you are going to pay at checkout.
- Clear cancellation terms: Rules regarding refunds and changes are simple and upfront, thus helping you know what to expect if plans go wrong.
Security and data protection
- Secure payments: Travomint incorporates trusted payment gateways and reliable security measures to protect your financial data.
- Privacy compliance: The platform safeguards your personal information with robust data encryption and clear privacy policies.
Social proof and reviews
- Verified ratings: You will see authentic, unedited feedback regarding Travomint on platforms like Trustpilot, thus setting realistic expectations from the platform for your travel-related needs.
- Active presence: The platform maintains professional branding and responsive social media channels, giving a clear message to customers that it is active and credible.
Prompt customer support
- Accessible help: Travomint’s customer assistance teams offer fast responses through live chat, email, or phone support during and after the booking process.
- Conflict resolution: Never feel that your complaints are left in cold storage, as Travomint’s teams address them effectively through prompt resolutions.
How Travomint improves customer experience in the travel industry
Travomint believes that creating a good and exceptional customer experience is not all about moving people from point A to point B. While it never claims that it is the only booking platform better than others, it is at least making this polite claim of maintaining absolute professionalism in serving customers affordably, efficiently, and conveniently.
Here are some ways that Travomint has prioritized in its services to serve customers better and improve their experience with the platform.
Using AI travel assistant to personalise interactions
Travomint has launched its futuristic, purpose-built AI travel assistant called LOKI to simplify travel planning and extend travel-related prompt support to customers. Powered by Large Language Models (LLMs), Loki assists customers in answering their travel-related queries and help them plan their travel itinerary
Key Features of Loki AI
- Designed to recognize travel-related requests, like new booking, checking booking status, modify/cancel booking, exploring hotels, retrieving e-tickets, discovering vacation packages, etc.
- Assists travelers in searching for flights using natural language rather than navigating multiple booking pages. It presents available flight options with relevant details, like departure and arrival times, airlines, stops, baggage information, seat selection, pricing and other crucial details, thus allowing you to compare choices easily.
- Offers a wide range of options based on your destination, travel dates, and accommodation preferences. Assists you in identifying room configurations matching the number of guests, if you plan for larger travel groups.
- Recommends vacation packages based on themes like family holidays, adventure trips, cultural experiences, honeymoon vacations, nature escapes, or solo trips.
- Ensures personalized conversations by remembering the context of ongoing conversation, to make itinerary adjustments feel more natural and streamlined.
- Facilitates booking retrieval and directs them toward available support options for changes or cancellations when applicable.
- Help travelers with human support if an inquiry requires additional assistance.
In conclusion, the launch of Loki AI is one of the priorities of Travomint aiming to improve customer experience by personalising their engagement with the platform, solving their queries and helping them prepare their travel itinerary faster and conveniently.
Speed, clarity and consistency through automation
Travomint understands that customers today expect speed, clarity and consistency from a travel platform in their every interaction with it. Therefore, it has brought AI-powered solutions like automated check-in, booking changes, and instant responses to FAQs to its platform.
The goal is to eliminate friction points for visitors like long wait times or repetitive questions. These self-service tools help cut short dependence on live agents while giving people more control over their journey. The overall goal behind this is to help customers gain higher satisfaction through fast, accurate and personalised support.
Ensuring omnichannel customer journey
Travelers appreciate a platform when it ensures a seamless journey for them, whether ranging from booking apps and live chat to phone support and on-site interactions. Travomint understands the value of omnichannel customer journeys, ensuring they don’t have to repeat information or switch channels in frustration. To achieve this, the platform connects all communication and booking touchpoints into a single, unified system aiming to reduce frustration, speed up resolutions and create a sense of being valued.
Build trust with secure, responsible AI
Responsible AI is not a new concept and is valued as something that almost every organisation in the world is adopting. So is the travel industry.
Travomint knows it well that trust is everything for an OTA and it builds when customer data remains protected. In light of how companies are leaning on AI adoption to personalize and automate experiences, Travomint uses responsible AI to maintain strong security and governance standards. The aim is to ensure the safety of sensitive information of customers, from payment details to travel itineraries.
Travomont employs cutting-edge CX solutions involving the use of artificial intelligence with built-in guardrails to ensure data integrity and compliance across all touchpoints. Maintaining the accuracy and reliability of AI-driven recommendations and support is what concludes Travomint’s focus on building trust of travelers with secure, responsible AI.
Transparent pricing
How many travel agencies have you encountered that promise transparent pricing on bookings? While there is no single reliable criterion to judge that, at least all of us have gone through a certain degree of bitter experience, where a specific OTA inflated the overall flight price at the time of checkout. In some cases, they remove certain in-flight amenities under the pretext of making your travel ticket or hotel reservation cost affordable.
In the context of Travomint, you don’t encounter something like this, as the platform maintains absolute transparent pricing for your travel journey. When you compare prices of different airlines on this platform, all the inputs are transparently filtered out to your screen, revealing budget, timing, and amenities so that you can find better options that fit their needs.
While it is accepted that no digital platform can claim 100% transparent pricing, at least Traomint refrains itself from introducing hidden charges or removing certain amenities to inflate the overall flight price, or just to fit your budget.
100% reliable 24/7 customer support
How would you rate an OTA whose customer support executives refused to help you in time? What if it blames you for something wrong that was actually their fault? Would you trust it?
There is no doubt that the Internet is filled with countless such OTAs or booking platforms with dubious integrity standards. However, there are also platforms like Travomint that do not follow this treacherous tactic but rather go an extra mile in supporting the customers till their problems are solved.
This is the kind of service integrity for which Trustpilot has rated 3.9 to the platform, praising its customer support team’s commitment to solving grievances of customers with utmost professionalism and timely fashion.
Easy and convenient way to search hotels
Travomint is now considered a convenient gateway for travelers to easy and seamless location-wise hotel booking due to its intuitive interface. Here’s how it makes your hotel booking convenient:
- Rewards on every booking: Get rewards and redeem them for some extra savings on your journey.
- Easy cancellation/modification – Travoming’s cancellation or booking modification is so simplified as to having it done without any hassle.
- Exclusive deals – Booking a hotel through Travomint is a sweet encounter of discounted deals. Though they exist for a limited time period, getting them is like saving some extra money that will come in handy for you in time of need.
That’s it. Reasons furnished above undoubtedly accentuate the Travomint’s uncompromising commitment and fidelity toward serving customers in the most satisfactory professional manner. The company, over the eight years of inception since 2017, has been working tirelessly to become India’s top trusted OTA catering to every traveler seeking quality, transparent, and seamless booking experience.
Conclusion
Based on how I have detailed everything about Travomint so far in this writing, some may criticize that I have jotted down my points from a commercial angle to accentuate Travomint.
Well, that is not my intention. And I have logically clarified everything, with proofs wherever necessary. Platforms like Trustpilot clearly endorse Travomint’s standing as one of the trusted OTAs catering to customers with professionalism.
Overall, Travomint’s customer experience and support mechanisms combine tech-driven, cutting-edge solutions in its services coupled with personalized human assistance for seamless, round-the-clock booking experience for travelers.
Travomint’s customer experience and support act as a competitive differentiator based on superior customer service, handling routine customer queries like booking confirmations, itinerary lookups, refund timelines, etc.
It actually serves as a model keeping the costs lean while ensuring customers always feel heard and valued.
What’s your take on customer experience and support for Travomint?
