Kohl’s is an omnichannel department store in the United States that sells clothing, shoes, beauty products, accessories, home items, toys, gifts, and other family-oriented goods. The first Kohl’s department store was opened in 1962. It went public in 1992 with 76 stores in the Midwest and has been offering online services since 2001.
Today, Kohl’s offers a variety of solutions to over 60 million customers in 1,100+ stores in 49 states. It also has an e-commerce site and the Kohl’s mobile application. It has 9 distribution centres and 4 e-commerce fulfilment centres to support its store network. 80% of Americans reside within 15 miles of a Kohl’s store.
The retailer offers national brands, their own, and has partnerships that expand their offerings, like Sephora and Babies“R” Us. Kohl’s also provides services like Kohl’s Cash, Kohl’s Rewards, store pickup, shipping, returns, gift cards, and credit services. Its business strategy is based on carefully selected products for the entire family, and the value and connected shopping experience in the store and online.
Kohl’s brings together a big retailer network throughout the United States, a website, and family-centric products. Its size, brand alliances, and retail business model with a focus on value justify its place in the U.S. department store business.