italk

italk, trading as italk Telecom Ltd, was founded in 2007 and has operated out of Hove, East Sussex, ever since, close enough to its original Brighton base that the company still describes itself as “one of Brighton and Hove’s best-kept secrets.” Nearly two decades on, it’s grown from a small, locally rooted telecoms reseller into a UK-wide broadband and phone provider.

The model is straightforward: italk doesn’t own or build its own network; instead, it buys wholesale broadband and phone lines from Openreach, the BT-owned network company, and resells them under its own brand, typically on 18 to 24-month contracts. Its range spans ADSL, standard fiber, superfast fiber, and full-fiber (FTTP) packages, and in 2023 the company expanded its FTTP offering further, following that up in early 2025 with refreshed full-fiber packages reaching speeds up to 900 Mbps.

Customer service has been a consistent part of the company’s pitch throughout, built around a UK-based call center rather than outsourced support, and the business has grown enough internally to warrant a dedicated recruitment and HR manager to keep up with hiring demand. That investment shows up in the numbers: italk now employs somewhere in the range of 150 to 500 people and holds a strong 4.5 out of 5 rating on Trustpilot.

The company markets itself on unlimited broadband with no fair usage policy and no data caps, alongside free Zyxel routers bundled into its standard fiber packages. Independent reviewers have generally rated the service well, often noting that once a contract runs smoothly, customers get a reliable broadband-and-phone bundle at a competitive price, UK-based support included. Some industry coverage has also flagged italk’s heavier use of phone-based sales toward older customers as worth approaching with a bit more care than some competitors.